Subpoena Compliance and Exigent Circumstance Guidelines for

Cimarron Telephone, L.L.C. and Cim Tel Cable, L.L.C.

 

Exigent Contact Information

Law Enforcement Only

918-865-3311

 

This number is monitored 24x7x365 for Law Enforcement Exigent Circumstances Only (immediate danger of death or an immediate risk of serious bodily injury). This number should not be used for status requests or questions about Cimarron Telephone’s response.

 

For general information or questions regarding legal process, please call Cimarron’s legal department at 918-865-8518 or email regulatory@mbo.net

 

Requests for Subscriber Information

 

  • Legal Response Guidelines
  • Service of Process
  • Fee Schedule
  • Response Time
  • Cimarron’s Privacy Policy and Law Enforcement Disclosures
  • Information Required on All Requests
  • Account Identification
  • Testimony
  • Call Detail Records and Content Records

Legal Response Guidelines

 

Cimarron’s Legal department assists law enforcement agencies in their investigations while protecting subscriber privacy as required by law and applicable privacy policies. The main federal statutes that Cimarron must conform to when releasing subscriber information are: The Cable Communications Policy Act of 1984 (47 U.S.C. § 551); The Electronic Communications Privacy Act (18 U.S.C. §§ 2510-2522, 2701-2712, 3121-3127); Communications Assistance for Law Enforcement Act (47 U.S.C. § 1001-1010); and the Telecommunications Act of 1996 (particularly, 47 U.S.C. § 222 pertaining to customer proprietary network information or CPNI). Cimarron also complies with all applicable state and federal laws.

 

Service of Process

 

Our legal department accepts submissions of legal requests directly at regulatory@mbo.net

 

Cimarron uses Barrow & Grimm as our registered agent. Barrow & Grimm accepts submission of legal requests for criminal and civil matters. Legal requests may be submitted to 110 W 7th St., Suite 900, Tulsa, OK 74119.

 

Fee Schedule (18 U.S.C. § 2706)

 

Cimarron does not charge for responses to legal process served by a government entity involving child exploitation. Cimarron reserves the right to seek reimbursement for processing and responding to all other legal process as permitted by law.

 

Requesting parties will be provided with an invoice at the time of disclosure. Additional charges may apply for (i) requests that are voluminous in nature (ii) requests for information that are not retrievable in the ordinary course of business (iii) court orders requiring the installation of pen register/tap and trace devices, and (iv) court orders requiring interception of communications.

 

Civil cases totaling over $500 require at least half of the invoice total to be paid before any information is released.

 

 

Response Time

 

We make every attempt to respond to requests by the date provided on the request. Should we not be able to provide our response by the date listed on the request we will contact the requestor and provide an update.  If a request does not contain a deadline to respond, the response will generally be provided within 10 business days.  Exigent responses are attempted to be made in real time. If you are requesting information in an exigent circumstance please call 918-686-9999.

 

To assist in timely response, please do not request a status update for at least 10 business days form the date that you submitted your request. You may email status requests or other questions to regulatory@mbo.net, or call 918-865-8518.

 

Cimarron’s Privacy Policy and Law Enforcement Disclosures

 

For more information about Cimarron’s Privacy Policy, please visit https://Cimarronwireless.com/privacy-policy/, which provides details on how Cimarron protects its customers’ Personally Identifiable Information (“PII”) from inappropriate use.

 

Information Required on All Request

 

Prior to the disclosure of any information, Cimarron is required to follow a proper and valid legal process. This process must be signed, dated, and addressed to a proper legal entity.  All acceptable entities will be listed on the Oklahoma Secretary of State’s website. The request must also include contact information and the electronic method for the return of records produced (secure email is preferred; however, fax is also acceptable).

 

If you are serving a court order or a warrant which is a follow-up to a prior request, you must include a copy of the original request in order for us to expedite the process.

 

In all instances, please include as detailed a description as possible of the information being requested. For example: subscriber name, address, phone number, account number, email accounts, outgoing call logs, time frames, time zones etc.

 

Account Identification

 

When seeking customer information, please provide as much of the following information as possible.

 

            Telephone Request

  • Target telephone number
  • The date and time of incident

            IP Request

  • Targeted IP address
  • A specific date, time, and time zone

            Misc. Request

  • Individual’s / Business name and/or
  • Account number and/or
  • Complete address (e.g. street address, Apt. #, city state & zip code) and/or
  • Email address

 

Note that Cimarron does not retain information indefinitely and that the Electronic Communications Privacy Act, 18 U.S.C. 2701 et seq. (“ECPA”), prohibits an electronic communications service provider, such as Cimarron from producing electronic communications content without a search warrant or pursuant to an emergency disclosure request.

 

Testimony

 

Cimarron encourages the use of affidavits to avoid personal court appearances and cost wherever possible. If a special affidavit is required, please attach it to your request.

 

 
 

 

Call Detail Records and Content Records

 

Cimarron will provide call detail records and content records in accordance with our retention policy.